Course Outline

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
 
The Certificate III in Retail requires your employees to complete 12 units of competencies to achieve a full certificate. Skill and knowledge outcomes include:

 

• Work health and safety requirements, legislation and standards
• Effective customer engagement, opening and closing sales, dealing with difficult customers and complaints
• Merchandising, stocktakes and cash handling, balancing and securing point of sale terminals
• Retail store security
• Working with diverse customer and colleagues

 
Qualification Package


(12 Units of competency)
 
Core Units
SIRXCEG001    Engage the customer
SIRXCEG002    Assist with customer difficulties
SIRXCEG003    Build customer relationships and loyalty
SIRXCOM002    Work effectively in a team
SIRXIND001      Work effectively in a service environment
SIRXRSK001     Identify and respond to security risks
SIRXSLS001     Sell to the retail customer
SIRXWHS002    Contribute to workplace health and safety
 
Elective Units
SIRRINV001      Receive and handle retail stock
SIRRMER001    Produce visual merchandise displays
SIRRRTF001     Balance and secure point-of-sale terminal
SIRXIND002      Organise and maintain the store environment
SIRXIND005      Develop personal productivity

Accreditation

On successful completion of all qualification requirements, learners will be issued with a Qualification, SIR30216 Certificate III in Retail
 
Entry Requirements

Nil

Delivery Options 
 

• Face-to-face
• Online
• Distance Learning 
• Hybrid

 
Traineeship Eligible

Employers may be eligible for incentives - *subject to eligibility as determined by an Australian Apprenticeship Centre

Career Pathways 

Job roles and titles vary across different sectors. Possible job titles relevant to this qualification include:
 

• Sales Representative
• Community and Personal Services Officer
• Retail Assistant
• Hospitality Worker
• Point of Salesclerk
• Customer Service Representative

 
The most common industries graduates gain employment:
 

• Retail Trade
• Accommodation and Food Services
• Manufacturing

 
Recognition of Prior Learning 

We offer assessment options including Recognition of Prior Learning (RPL), work-based evidence collection (portfolio and workplace documents), and observation assessments to assist employees in providing the relevant evidence based on skill and knowledge competencies developed in the actual workplace.